Customer Service-Customer for Life-discussion Personal Statement

Customer Service-Customer for Life-discussion - Personal Statement Example Companies should aim at optimizing the entire customer experience while again focusing on traditional CRM functions like customer loyalty program, call center automation and outbound marketing. Companies need customer experience management in order to develop lifelong customers. In North Dakota, a company that fits this description is Gate City Bank. The corporation ensures that the processes of its employees are completely attuned to making and keeping the customers satisfied at each and every step along the way, which it does with the help of a thorough and detailed feedback program. The Bank also ensures that their customers feel special and appreciated to make them lifelong customers. A condition it achieves by sending them gifts or cards on special occasions and holidays, remembering their anniversaries and birthdays, sending them a regular newsletter and special reports explaining top them how to benefit more from the products offered and also to improve their various life aspects. The company summarizes this in their mission